We stand behind the quality of our bags and accessories with a Limited Lifetime Warranty — our guarantee that every Caisson item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Caisson retailer and subject to applicable laws. The warranty will immediately become void if the product is purchased from an unauthorized retailer.
If you discover a material or manufacturing defect, we will replace or repair the item at our discretion, in accordance with local law and our warranty claims process as it may be updated from time to time. Warranty claims must be accompanied by an acceptable proof of purchase (as determined in Caisson’s sole discretion) from an authorized Caisson retailer. Purchases made from a counterfeit or unauthorized seller will not be considered.
Caisson warranties do not cover misuse, neglect, accidents, abrasion, solvents, cleaning liquids, damage during transport, or any modification to a Caisson item. If a product was damaged during flight, transport or by any carrier, you must immediately report such damage directly to the transport operator or carrier, as this damage is not covered by Caisson.
We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear and tear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by our warranties.